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Whether you have questions about online training, Fair Housing certifications, account access, or group enrollment, our team is here to provide the answers you need—quickly, professionally, and with confidence.

SUPPORT OPTIONS

How Can We Help

Whether you have a quick question about your course or need assistance with organizational training, we're here to make getting help simple and straightforward.

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Send us your questions anytime and our team will respond with the information you need as quickly as possible.
support@fairhousingexpress.com

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Contact Information

Office Hours

Monday - Friday
8:00 AM - 5:00 PM

Email

support@fairhousingexpress.com

Address

Rochester Hills, Michigan

Response Time

We aim to respond to all inquiries within 1 business day.

Frequently Asked Questions

Why is fair housing training important?

There are over 33,000 fair housing complaints filed annually, with that number growing every year. A single fair housing investigation/complaint can cost anywhere from $10,000 to well over $100,000. Fair housing training is designed to educate all housing providers and their employees on how to comply with fair housing requirements and best practices to avoid violations and their costly consequences.

What topics are covered in fair housing training?

Fair housing is a broad topic that covers dozens of subtopics. You may be familiar with some of them like reasonable accommodations, assistance animals, and criminal history screening. But there is a good chance there are many you aren’t aware of. We break all of these topics down into easy to understand lessons and practical examples you can use on the job. Check our course syllabuses for more information.

How often should employees of a housing provider be trained?

Fair housing training isn’t federally required, but it’s essential for any staff who interact with residents to receive annual training to demonstrate a commitment to compliance and reduce the risk of violations. We recommend new employees complete a comprehensive course, like our Basics of Fair Housing Certification, within their first 30 days. Afterward, staff should participate in annual refresher training, alternating between in-depth courses and shorter reviews. This keeps the information fresh, engaging, and encourages retention so they can use their training in their day to day work.

Ultimately, the decision about training requirements—such as length and topics—falls to your company. We’re happy to discuss specifics to help meet your team’s needs.

Are fair housing courses available online?

Yes, our fair housing courses are fully online and designed to be user-friendly and interactive. Whether you’re a property manager, maintenance staff, or housing provider, our on-demand courses allow you to learn at your own pace, anytime and anywhere. Our offerings include detailed certifications like the Basics of Fair Housing Certification Course, as well as shorter course options to fit your schedule and training needs.

How do I ask about enrollments, payments, or refunds?

Use the contact form and choose the option closest to billing or access. Include the course name, the email on your account, and any receipt details so we can locate your record quickly.